ESSE Warranty Information
ESSE has been hand-building range cookers and stoves since 1854, with an absolute commitment to quality and performance. Our products have been relied upon in some of the world’s most demanding environments – from the kitchens of the Savoy, the battlefields of Balaklava, the unforgiving wilds of the Antarctic Tundra, to the Houses of Parliament in London, and we are still building them to last here in the United Kingdom.
We are ESSE Master Stove Maker Since 1854 and our products are designed and built with a care and attention-to-detail that has helped us to become the authority in stoves and range cookers. That’s why we feel that ESSEs should be showcased, sold and installed with the same diligence. We take great care in carefully selecting the retailers that make up our ‘ESSE Specialist’ network.
At ESSE we are proud to invest in exclusive training for our ESSE Specialists and we keep them continually abreast of all product developments. We actively encourage our ESSE Specialists to carry as many ‘live’ models as possible in their showrooms, so that you can see them in action and ask as many questions as you like, before choosing and using your ESSE. We also offer a full technical and after sales backup service available via our telephone menu in case you need any further assistance at any time.
We support our hard working retailers wherever possible, and encourage customers to visit their local ESSE showrooms for the highest levels of service.
ESSE offers a host of after sales service and technical support via our qualified retailers who each hold a wealth of knowledge and experience regarding the sale, installation and the operation of ESSE appliances. This level of service is not available when purchasing from national online retailers beyond their or ESSE’s statutory responsibilities.
1 Year Warranty.
We offer a 1 year non-extendable warranty when purchasing from a nationwide online retailer or through a non ‘ESSE Specialist’.
2 Year Warranty.
ESSE products purchased through an ESSE Specialist will automatically be covered by our 2 year warranty.
5 Year Warranty.
If you buy through an ESSE Specialist and then register your warranty with ESSE within 1 month of installation, we will extend your warranty from 2 years to 5 years.
Please note these warranties exclude certain consumable parts.
Your ESSE is guaranteed against defects arising from faulty manufacture for 2 years when supplied by an ESSE Specialist.
Upon registration of the warranty within one month of installation, ESSE will extend the guarantee period to 5 years from purchase. Your details must be registered with us by either returning the completed warranty card or by completing registration on-line.
The appliance must be only used for normal domestic purposes, in accordance with our instructions and be correctly installed and serviced by competent qualified engineers.
The guarantee does not cover:
- Wear and tear
- Parts deemed to be replaceable or service parts (including electrical parts) replaced in the normal usage of the appliance.
- Enamel damage caused by impact, spillage, water ingress or condensate attack from flue or by using unsuitable fuels (non-approved) fuels.
- This guarantee is personal to the original purchaser and not transferable.
- Any cooker/stove or defective part replaced shall become the property of ESSE.